Frequently Asked Questions
Everything you need to know about Airplex products and services.
General & Company
What is the price shown on the website?
The price displayed on the website is New Zealand dollars $NZD and includes GST. All items are stocked and/or manufactured in New Zealand.
Is Airplex a New Zealand company?
Yes. Airplex is 100% NZ Owned and Operated. We have been manufacturing in NZ since 1982. See our story here.
Does Airplex sell direct to the public?
Yes. We sell to the public, and also sell to dealers and motor companies OEM. We have a retail showroom in Otahuhu, Auckland.
Where can I find product warranty information?
Installation & Showroom
Wheelchair accessible entrance?
Yes.
Waiting area available?
Yes we do, so you can relax while waiting.
Coffee & Tea facilities?
Not in store. There are 2 shops close by that serve coffee, food and other beverages.
Do you have Wi-Fi I can use while I am waiting?
Yes we do. Free Wifi is available to customers.
What are your opening hours?
How far in advance is your install team usually booked out for?
Our install team can often be booked out 2-3 weeks' in advance. Will depend entirely on what you need installed as we may be able to fit you in earlier. Call the office to check.
Do I need to book my installation ahead of time, or can I just turn up any day?
Please call the office ahead and ask us first.
Is public transport handy to Airplex?
Yes. Airplex is only a 700m (2min drive or 10min walk) to the Otahuhu Train Station.
Do you have loan vehicles available?
No. We do not have loan vehicles available.
Do you have installation instructions for all of your products so I can install them myself?
Yes we do. Most products that require instruction are supplied with them. The most up to date installation guide can be found by scanning the QR code on the product label, or alternatively, search for the item code on our site.
Most products require basic tools and some basic practical skillset. Some products we recommend to have installed by a trained professional (e.g. auto electrical, canopies etc).
Shipping & Distribution
Can you export my order overseas?
Airplex does not undertake one-off exports but we are happy to deliver an item to your own nominated NZ freight forwarder. Alternatively, get in touch with us as we may have an agent already set up in your country. Email export enquiries to: info@airplex.co.nz
Can I arrange my own carrier or courier to collect my order from Airplex?
Yes you can BUT please note to liaise with our staff prior so we can ensure your order is ready and we can provide your carrier with a reference number before collection to ensure a smooth collection.
How long does it take to make a weather shield, headlight guard or bonnet guard?
These are all made-to-order by our factory here in Otahuhu, Auckland and can take approximately 7 business days for us to produce. Then we can ship or you can collect.
Do you have another branch or agent in the South Island?
There is only one Airplex location but we do have an agent in Christchurch who will be more than happy to serve any and all people in the South island. Canterbury Vehicle Accessories. cva.co.nz Call them on 0800 500 582.
